Updated
Fix a problem
The maker's official steps come first on every page, then what to try next and when to contact support.
Ray-Ban Meta, Oakley Meta and Meta Ray-Ban Display
- Meta glasses won't pair with the Meta AI app
- Ray-Ban Meta or Oakley Meta not charging: what to check
- Charging case red light on Meta glasses: what it means
- Dead Meta glasses that won't turn on: what to check
- Hey Meta not responding: fix the wake word and voice
- Feature not available in your country or language on Meta AI
- Photos and videos won't import from Meta glasses
- Meta glasses update stuck or won't install
- Frozen Meta glasses: how a force restart works
- Factory reset Meta glasses before selling or gifting
- Meta charging case reset: steps by model
- White light on the front of Meta glasses: the capture LED
- Low battery stops Meta glasses video recording
- Callers can't hear you on Meta glasses: mic fixes
- Neural Band not detected or won't pair with Display
- Neural Band gestures missed: fit, cleaning and setup
- Forgot your Meta Ray-Ban Display passcode
- Lost Meta glasses: how Find device works
Samsung Galaxy XR
- Galaxy XR battery pack not charging or turning on
- Galaxy XR screen won't wake: sensor, cable, battery
- Galaxy XR Wi-Fi problems: no connection or slow speeds
- Galaxy XR hand tracking not working: light and space
- Galaxy XR controllers won't connect: pairing steps
- Galaxy XR eye tracking off after setup or Rx inserts
XREAL
- XREAL One shows a black screen: causes and checks
- No video from your phone to XREAL One glasses
- XREAL One glasses have no sound: output and protocol
- XREAL One keeps shutting down: update the firmware
- Updating XREAL One firmware: computer or Beam Pro
- ROG XREAL R1 won't connect directly to your device
- R1 240Hz mode missing: your source decides
- Blurry text on ROG XREAL R1 at 240Hz: expected behavior
- Armoury Crate missing R1 settings: use DisplayWidget
- XREAL Eye: no display after turning on Spatial Anchor
- XREAL Eye photos or videos saved as 0 KB
- Loose XREAL Eye module: contact support