Updated
Photos and videos won't import to the phone
Applies to Ray-Ban Meta (Gen 3), Meta Glasses (Adventurer, Fury, Starfire, Capri, Nova), Ray-Ban Meta Optics (Gen 2), Oakley Meta Vanguard, Meta Ray-Ban Display, Ray-Ban Meta (Gen 2), Oakley Meta HSTN, Ray-Ban Meta Audio, Ray-Ban Meta (Gen 1) and Ray-Ban Stories.
Imports from Meta glasses do not travel over Bluetooth alone. The glasses create their own Wi-Fi link to the phone, which is why Meta's steps ask for both Wi-Fi and Bluetooth on, and why iPhone users must accept the "Join Wi-Fi Network" prompt. Declining that prompt once is a common reason imports stall. Other causes in Meta's list are a pairing glitch, or glasses still paired to a different phone. On Android, a stuck app process can block the transfer.
Official steps
- Make sure the glasses are paired, switched on and have pending captures; the phone needs Wi-Fi and Bluetooth on.
- Tap the import (download) button in the Meta AI app; on iPhone accept the 'Join Wi-Fi Network' prompt, because transfers use the glasses' own Wi-Fi.
- Restart the glasses (off/on) and restart the app.
- If it still fails, unpair and re-pair the glasses and make sure they are not paired to another phone.
- On Android, if you see update/import errors, force-stop the Meta AI app in phone settings and try again.
Steps from the maker's support pages.[1]
Still not working?
If imports keep failing after a re-pair, contact Meta support and say how many captures are pending and whether any partial transfers appear. Before a factory reset, remember that captures not yet imported live only on the glasses; ask support first if you need them.
Questions people ask
Do I need Wi-Fi to import photos?
You don't need a home network, but the phone's Wi-Fi must be on, because transfers use the glasses' own Wi-Fi.
Other fixes
- Meta glasses won't pair with the Meta AI app
- Ray-Ban Meta or Oakley Meta not charging: what to check
- Charging case red light on Meta glasses: what it means
- Dead Meta glasses that won't turn on: what to check
- Hey Meta not responding: fix the wake word and voice
- Feature not available in your country or language on Meta AI
- Meta glasses update stuck or won't install
- Frozen Meta glasses: how a force restart works
- Factory reset Meta glasses before selling or gifting
- Meta charging case reset: steps by model
Sources
- Ray-Ban Meta FAQ (ray-ban.com US)(ray-ban.com, read 5 October 2026)
Last verified 5 October 2026 against the sources listed on this page.