Updated
No display after switching to Spatial Anchor mode with XREAL Eye
Applies to XREAL Eye.
XREAL Eye is the small camera module that gives compatible XREAL glasses six-degree tracking, which Spatial Anchor mode needs to pin the screen in place. When the display vanishes after switching that mode on, XREAL's fix is physical: unplug the Eye, push it back in firmly, then turn Spatial Anchor on again. A loose connection means the glasses lose tracking data and cannot place the screen. XREAL's troubleshooting describes this with XREAL Eye fitted to XREAL One series glasses, which are the glasses the Eye is made for.
Official steps
- Unplug and reinsert XREAL Eye so it's firmly seated, then turn Spatial Anchor back on.
Steps from the maker's support pages.[1]
Still not working?
If the display still disappears, check the screen is not simply anchored out of view, and recenter. Make sure the glasses firmware is current. If reseating does not help, or the Eye will not stay seated, contact XREAL support with the glasses model and firmware version. See XREAL Eye. For a claim, XREAL's EU store asks for the purchase order, the serial number, a fault description with a video or picture, and current contact details. Contact goes through the XREAL website form or support@xreal.com. Keep the order number handy too, since the warranty clock runs from delivery.
Questions people ask
What does XREAL Eye add?
It adds six-degree tracking for features such as Spatial Anchor on compatible XREAL glasses.
Which glasses does XREAL Eye work with?
XREAL's spec page names the One and One Pro series, and the store page also lists the 1S.
Is a faulty Eye covered by warranty?
XREAL's warranty runs one year from delivery. A claim needs the purchase order and the serial number of the faulty product.
What should I film for XREAL support?
XREAL asks for a fault description with a video or picture. A short clip showing the display disappearing as you switch to Spatial Anchor is the clearest evidence.
Other fixes
- XREAL One shows a black screen: causes and checks
- No video from your phone to XREAL One glasses
- XREAL One glasses have no sound: output and protocol
- XREAL One keeps shutting down: update the firmware
- Updating XREAL One firmware: computer or Beam Pro
- ROG XREAL R1 won't connect directly to your device
- R1 240Hz mode missing: your source decides
- Blurry text on ROG XREAL R1 at 240Hz: expected behavior
- Armoury Crate missing R1 settings: use DisplayWidget
- XREAL Eye photos or videos saved as 0 KB
Sources
- tutorials.xreal.com(tutorials.xreal.com)
- XREAL warranty policy, claims(us.shop.xreal.com)
- XREAL warranty policy (EU store), contact(eu.shop.xreal.com)
Last verified 5 October 2026 against the sources listed on this page.